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At Salus Face & Body we want your shopping experience with us to be pleasant and hassle-free. Our customers should feel confident and secure about shopping on our site and never have to worry about quality, service or security.
Discounts
10% in store
25% on internet and phone orders
PLEASE NOTE, WE DO NOT SHIP OVERSEAS.
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The information you give us stays at Salus Face & Body. We maintain strict security over this information and use it only in the following ways:
To send you information you request and to update you on the status of that request.
To occasionally send you free promotional materials.
We maintain your information in-house at Salus Face & Body. If you want to remove your information from our database, call us at 02 9369 4322 or email us at mail@salusfaceandbody.com.au.
Your credit card details are not stored by us at any stage. |
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At Salus Face & Body we have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.
eWAY is level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant. By being fully approved under the highest level of compliance you can be assured that your details remain secure throughout your purchase.
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Internet payment options are Visa, Mastercard and Direct Deposit.
- When paying with a credit card please only click the `PAY NOW` button once or you may be charged more than once. If this does occur you will be refunded asap.
- When using direct deposit option please alow two extra business days for processing of your order.
Payment options in the salon are Amex, Visa, Master card, Direct Deposit, Eftpos and Cash.
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There is a flat $10 fee per order (not per product). Orders are sent via express post. Packages containing product with a value of $400 or more will be sent via `Platinum Express Post`. You will be emailed a tracking number and a link to the Australia Post website so that you can track your order.
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All orders are shipped via Australia Post on the day payment is received (for payments received before 2:00pm AEDT). Direct deposit payments may take a few days to be deposited into our account. There may be occasions out of our control where orders may be delayed. In all cases Salus Face & Body will inform you should such a situation arise.
We suggest you supply a work address if nobody is home during the day.
WE DO NOT SHIP OVERSEAS.
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If an item does not meet your expectations please follow these procedures for your return. Please note - products must be returned within 14 days of receipt.
Call +61 2 9369 4322 or email onlineorders@salusfaceandbody.com.au to place a request for a return. Please include reason for the return.
Include a note stating purchasers name, address and order number and reason for return.
Return item in original shipping carton - under normal circumstances, products cannot be returned opened/used.
Send returns to salus face & body, Suite 806, 251 Oxford St, Bondi Junction, NSW 2022, Australia
Keep a record of shipment until you have received credit or replacement merchandise.
The customer is responsible for shipping charges on returned items. If return is due to error on the part of salus face & body, shipping charges will be refunded. Upon receipt of your return, your refund will be processed within 2 weeks. Refund will be credited to your original credit card account. |
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If a particular product has been updated by the manufacturer before we have a chance to update our image, The image on this site may not always represent the product you receive. However, we do try to update our pictures often for accuracy.
Salus specialises in Thalgo & Dermalogica retail sales and Thalgo or Dermalogica treatments. Both Thalgo & Dermalogica have websites containing in-depth information on all of their products. |
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| We always give you a handfull of free samples with every order. The samples are selected to suit your skin type according to the other products you have ordered. |
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At salus face & body we strive to provide our customers with the highest level of service beginning with your first visit to our web site and throughout the ordering and delivery process. We want you to be completely satisfied from start to finish.
If you would like more information on any of our treatments, beauty products, your purchasing history or would like to know more about Salus Face & Body
Please contact us:
phone: 02 9369 4322
fax: 02 9369 4311
email: mail@salusfaceandbody.com.au
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Hi there,
I received my much anticipated parcel today. Thank you so much for your speedy service and the samples(and the special chocolate treat which I hid from my children!) which I look forward to trialling. As a very busy working Mum of 2, it is increasingly difficult to get out and shop. Your online store will derfinitely be visited by me again!!
Thanking you,
Sharleen
Thank you so much - Salus is brilliant - love the service and the great customer service.
kind regards,
Lynn |
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